Bought this vehicle from Carmax in 2018 w/ about 40k miles. Love the vehicle outside of a few issues.
One day this "brake light switch" situation struck me out of nowhere & I was stuck along w/ my mom & sister. Pulled out owners manual & found where it said to remove a cap by the gear shift and to place my smart key in slot. I did this & it did allow the gear shift to move into desired gear. It worked but I'd have to keep my smart key in that slot whenever the car is to be moved/driven.
Called Kia & they directed me to the local Kia dealer for repair. Kia repaired the issue & I stopped at a nearby grocery store. When I returned to the vehicle the same issue had returned. Called Kia & scheduled another appointment. Needless to say the same issue returned later that day. Called Kia for the 3rd time on this issue & they told me that my issue was escalated to a higher service level & they will contact me with instructions. They never contacted me at all.
I stopped using my smartkey and discovered that a lottery pencil stuck into that slot worked just the same. The 2nd & 3rd time I went to have it repaired; the lottery pencil was in the slot. I later tried to make an appointment with Kia to again remedy the issue but they informed me that my warranty had expired and that I'll have to pay diagnostic & service charges and start the process all over again. I never persued the issue again and here in 2024 I still rely on my little lottery pencil to do Kia's job.
Apparently they had changed the switch each time but something was causing it to fault.
Any suggestions?
One day this "brake light switch" situation struck me out of nowhere & I was stuck along w/ my mom & sister. Pulled out owners manual & found where it said to remove a cap by the gear shift and to place my smart key in slot. I did this & it did allow the gear shift to move into desired gear. It worked but I'd have to keep my smart key in that slot whenever the car is to be moved/driven.
Called Kia & they directed me to the local Kia dealer for repair. Kia repaired the issue & I stopped at a nearby grocery store. When I returned to the vehicle the same issue had returned. Called Kia & scheduled another appointment. Needless to say the same issue returned later that day. Called Kia for the 3rd time on this issue & they told me that my issue was escalated to a higher service level & they will contact me with instructions. They never contacted me at all.
I stopped using my smartkey and discovered that a lottery pencil stuck into that slot worked just the same. The 2nd & 3rd time I went to have it repaired; the lottery pencil was in the slot. I later tried to make an appointment with Kia to again remedy the issue but they informed me that my warranty had expired and that I'll have to pay diagnostic & service charges and start the process all over again. I never persued the issue again and here in 2024 I still rely on my little lottery pencil to do Kia's job.
Apparently they had changed the switch each time but something was causing it to fault.
Any suggestions?
